Return & Exchange Policy
- All returns must be sent back to our store within 7 working days.
- To complete your returns, we require a receipt, proof of purchase or order number. Do contact us via the Facebook Messenger chat at the lower right bottom to our Facebook Page. The Gracekiar tean will gladly to assist you.
Facebook Page: Gracekiar by reveur
- Items must be in its original condition (tag intact, unworn, unwashed and unaltered). All returns which do not meet the above-mentioned criterias will be strictly declined.
- We only accept exchange of size (between available size as well) and all the return parcel shipping fee is bear by customer (included return postage). Shipping fee will be charge arcordingly:
1-2pcs：RM8 (West Malaysia), RM12 (East Malaysia)
Please transfer the shipping to the bank account above.
- We only replace items if they are defective or damaged If you need to exchange it for the same item do contact us for details.
- Only regular priced items may be refunded, unfortunaly sale items cannot be refunded.
- Wrongly order product or accidentally order product reason will not be entertained. Cutomer is responsible to check their order summary in the Cart Page & Check Out Page before proceeding to make payment.
For any return request that fall under below category will not be considered.
- Color of products may varies 10-20% due to studio lighting and editing.
- There might be 1-3cmb differences in the measurements given due to the different stretchable quality of the materials. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please contact our Gracekiar team via Facebook messenger for inquiry。
- For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.
To return your product, you should mail your product to:
124-2, JALAN PERDAGANGAN 1,
PUSAT PERNIAGAAN BUKIT PASIR,
SUNGAI RAYA, 84300 MUAR.
Please notify us before return your item to our store to comfirm if they are eligible for our exchange and return policy.
Depending on where you live, the time it may take for your exchange product to reach you, may vary.
If you are shipping an item over RM100, you should consider usinga trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
(The management of GRACEKIAR BY REVEUR reserves the right to change the term & conditions whthout prior notice.)